A message to our guests about the Coronavirus

Zaxby’s friends & family,

Like all of you, we are following the Coronavirus (COVID-19) updates closely as they unfold. This virus has had a far-reaching impact, and our hearts go out to everyone who has been affected. As always, we remain committed to serving you - our guest - in this time of uncertainty.

Your safety and well-being are of the utmost importance to us. We are monitoring this situation closely and are implementing new procedures to eliminate unnecessary touchpoints in our stores. Therefore, for the immediate future, we are using single-use, disposable packaging for all orders both in the drive-thru and dining room, as our inventory allows.

In addition to this change, we are taking extra steps to ensure our restaurants are as clean and safe as possible when you visit by providing the following:

  • Hand sanitizing stations in the dining rooms
  • Increased frequency in cleaning and sanitizing procedures for high touch areas and items
  • Additional signage to remind team members and guests of the importance of handwashing
  • Single-use condiment packets
  • Reinforcement of team member education on CDC, WHO, and FDA guidelines
  • Strict guidance to employees regarding not working while sick


Our dedicated task force is working closely with public health officials to identify and implement additional preventative measures as the situation continues to evolve.  

We appreciate the community effort around social distancing to decrease the spread of this virus. As a reminder, you always have the option to order ahead via our app or website and pick up in the drive-thru at any of our restaurants.

Please know that Zaxby’s is continuing to monitor this situation closely, and will readily share updates and actions we are taking to combat this developing pandemic. We will do everything we can to continue serving our communities.

If you have questions, concerns, or suggestions, please don’t hesitate to reach out. We’re all in this together.

Be safe and take care,

Zach McLeroy, Co-founder and CEO     
Tony Townley, Co-founder and CSO


Founded by childhood friends Zach McLeroy and Tony Townley in 1990, Zaxby's is committed to serving delicious chicken fingers, wings, sandwiches and salads in a fun, offbeat atmosphere where customers are considered friends. Zaxby’s has grown to more than 900 locations in 17 states and is headquartered in Athens, Georgia. For more information, visit or

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