How Can We Help

Great minds think alike! See if your question is already answered in our FAQs:

We’d love to hear about your experience and value your feedback. Please contact Guest Services at

Simply go to our Store Locator and enter your location. We update this information regularly, so be sure to check back often if you don’t see a Zaxby’s in your area at this time.

It’s easy! Either create an account on our website or download the Zaxby’s app. Just for joining, we’ll throw a FREE Zaxby's® Signature Sandwich your way, along with a free treat on your birthday and special, member-only promotions and deals.

The more you order, the more delicious deals you unlock. Just make sure we know you’re the one doing the ordering. If you’re placing an order online or in the app, sign in before checking out. If you’re placing an order in store, make sure to scan your app at the register or drive-thru. Just a heads up, orders placed through our partners, like Door Dash, don’t count toward rewards.

You betcha! Just make sure you scan your QR code at the store or sign in before placing an order online.

You can only use one reward per order, but that’s a good thing, right? Another flavor-filled freebie for next time.

Rewards can be toggled ‘off’ so they are not redeemed on your transaction. Turning a reward off will not change its expiration date.

Each reward does have an expiration date, so redeem your rewards while they’re still hot! Visit the ‘Zax Rewards’ page of your account for more information.

Zax Rewards are special surprises and freebies that we send to members of the Zax Fanz Club. The more purchases a Zax Fanz Club member makes, the more delicious deals they unlock.

To redeem a reward while ordering ahead on the website, simply add the item to your cart, and it will automatically apply once the qualifying item is in your cart. To redeem a reward in-store, check your rewards screen and then scan your QR code on the Scan/Pay screen. Some rewards can be saved for later by navigating to the Rewards screen and toggling the reward off.

Each Zaxby’s is independently owned and operated. Stop by your local store or click here to find your nearest location.

For positions with Zaxby’s Franchising LLC in Athens, Georgia, visit or email your résumé to [email protected].

Zaxby’s Franchising LLC
1040 Founders Blvd
Athens, GA 30606

Zaxby’s Franchising LLC is a privately-held corporation, so no stock is offered to the public.

Most Zaxby’s restaurants work together as groups, or co-ops, to determine local or regional advertising within their respective market areas. Sponsorships are also determined by the individual licensee or co-op. Contact your nearest Zaxby’s location to discuss local advertising or sponsorships.

Childhood friends Zach McLeroy and Tony Townley opened the first Zaxby’s restaurant in 1990 in the college town of Statesboro, Georgia. Their goal was to provide a fun, relaxing atmosphere that would keep guests coming back for more. And the rest is history.

Yes! Click here and search for the location nearest you that offers online ordering.